Need help with Parumbo? Email support@vprkh.dev and include Parumbo in the subject.
Tell us your iPhone model, iOS version, app version, and what happened. A screenshot of the error is useful. Please do not send passwords, session credentials, payment card details, or private lyrics unless they are needed to explain your request.
My lyrics or song are taking a long time
Creation needs an internet connection and available processing capacity. Keep the draft and use Check again if the app offers it. An uncertain request is checked before another one is started so that a connection problem does not create duplicate work. Confirmed failures return the reserved song allowance. Contact us if the state or balance does not settle.
I paid, but my balance has not updated
First reconnect to the internet and use Check again or Restore Purchases. Make sure the App Store is signed into the Apple Account used for the purchase. If it still does not update, contact us with the purchase date, product name, and Apple order or transaction reference if available. Do not make another purchase just to try to recover the first one.
Can I use Parumbo offline?
Writing lyrics and creating music require the online service. Finished songs marked Available offline can be played without an internet connection. Exporting needs the song’s audio to be available on the device.
How do I share or save a song?
Open the song player and choose the sharing action. You can export audio, or create a video with a selected start and end. Use full song selects the entire track. Preparing a long video may take time; keep the app open while it finishes. Use Save video to Files or the system share sheet to choose a destination.
How do I cancel a subscription?
Open iPhone Settings → your name → Subscriptions → Parumbo. Deleting the app does not cancel the plan. After you cancel, your subscription songs stay usable until the period you already paid for ends. Songs from one-time purchases remain in your balance. See Subscriptions and song purchases.
Why did my song balance go down?
Songs included in a subscription are for their allowance period: a paid week on the weekly plan, or one month on a yearly plan. Unused subscription songs expire when that period ends, and the next allowance replaces them. Songs from one-time purchases do not expire. Parumbo uses your subscription songs first. See Subscriptions and song purchases.
Can I recover my library after reinstalling?
Parumbo uses a device-held session and a server account. If access is lost, try Restore Purchases with the same Apple Account. Eligible verified transactions can recover the associated Parumbo account, but recovery is not guaranteed when the required credentials or transaction evidence are unavailable. Export important songs so you also have your own copy.
How do I request deletion of my data?
Open Settings → Account → Delete account. Before finishing onboarding, use Account options → Delete account. Confirm only when you are ready to lose your songs, drafts, downloads in the app, and unused balance. The request closes the account after server acceptance; background cleanup can take up to 15 days under normal operation. Deleted content and balance cannot be recovered through Restore Purchases. Files you exported elsewhere are not removed. Account deletion does not cancel an Apple subscription; cancel it in Apple’s subscription settings to stop renewal charges.
If the app cannot confirm the response, use Check again to finish the same request. If your app version has no deletion action, or you need help, email support@vprkh.dev with the subject Parumbo privacy request. We may need to verify your account before handling the request. Remove from My Music removes a song from the library; uninstalling the app and removing a song do not erase all server-held records. See the Privacy Policy for retention and your rights.